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Book instantly on-line to secure your villa vacation.

Please check availability and terms and conditions of booking before completing the on-line form. Your booking will be held for 5 days until your deposit is received. For your convenience we offer a variety of payment methods. If you have any questions please contact us. Please complete the form below, on submission you will be provided with a confirmation reference to enable you review your booking details at any time.

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terms and conditions

T e r m s  &  C o n d i t i o n s

Glenbrook, Florida

Booking

The sending of the on-line booking form confirms your acceptance of the terms and conditions set out below and shall be binding on all persons stated on the booking form. Each booking will be confirmed by the owner, as soon as possible after receiving the booking form and deposit and only on receipt of this confirmation by you will the booking be treated as confirmed. Once the owners have confirmed the booking to you and you have paid a deposit, the named person on the booking form will be responsible for the total rental price of the property, as agreed. The remaining balance of the agreed rental cost must be paid 10 weeks prior to your departure. If the full balance of the rental cost is not paid as in accordance with these booking conditions, we reserve the right to cancel your booking. In these circumstances your reservation deposit will be forfeited

Security Deposit

The sending of the booking form confirms your acceptance to pay for any damage of any kind caused by your occupancy of the property. The cost of repairs and/or replacements will be deducted from your security deposit. The security deposit will be fully refundable after your departure from the property, providing there are no claims against it. In the event of any excess damage of any kind, excessive cleaning costs by our agents or excessive use of electricity (caused by leaving external doors open with the air conditioning on) the named person on the booking form will be held responsible for all additional costs which exceed the security deposit.

Cancellations

Providing the owners receive written notice of cancellation not less than 10 weeks prior to the actual booking date, the signatory will not be liable to pay the full balance. It is the responsibility of the signatory to ensure that the signed cancellation letter reaches the owner. Email cancellations are not acceptable. The reservation deposit will be forfeited. If the cancellation is received after 10 weeks prior to the start of the holiday the signatory is liable to pay the full balance of the final invoice. If the owner is successful in re letting the property for all or part of the reservation period, the full balance or the part balance of the final invoice will be refunded. The owners reserve the right to cancel any bookings providing written notice is given and any balance paid refunded. In the unlikely event that circumstances beyond our control, necessitate cancellation of the booking, we will refund any monies paid to the party leader. (Without interest, compensation or consequential loss of any kind).

Responsibilities

All persons stated on the booking form are responsible for the care of the property and are expected to take reasonable care of it including the locking of all doors, topping up of pool water (as required) and ensuring the security alarm is activated whenever the property is unoccupied. At the end of the rental period, all utensils, carpets, furnishings, walls, fittings must be left clean and tidy. It is the guest's responsibility to notify the management company immediately of any sudden equipment failure so that reasonable action can be take to rectify the situation.

Security

To protect you and your belongings, together with securing our investment, there is a Security System installed at the Villa monitored through ADT.

To ensure it's effectiveness it is essential the alarm is activated whenever you leave the property unattended.

Swimming Pool

Our pool depth is from around 3 feet to around 5 feet and the Jacuzzi is approx. 3 feet 6 inches deep. Our pool is regularly inspected, cleaned and maintained but may be affected by dust, dirt or insects, particularly during or after bad weather.

  • Breakdown. Very occasionally, pool heating or lighting, etc breaks down - in the unlikely event that the pool heating breaks down during your stay (if you have pre-ordered this), the management company will either provide the owed day(s) pool heating at a later time or, if this proves impossible, refund the unused portion of pool heating costs. If pool lighting breaks down, this may not be able to be restored without draining the pool - if this is repaired during your stay, please be aware that you may not be able to use the pool for up to 72 hours whilst the water is drained, the light(s) repaired and the water restored to normal levels. For this reason, pool lighting breakdowns are normally repaired when the home is unoccupied to avoid guest inconvenience.
  • Pool Heating. Pool heating is recommended (but not compulsory) for stays between October & May (but can be ordered for any month, to your choice) and must be requested on the Booking Form - there is a 4 day minimum period for pool heating. You should note that our Jacuzzi cannot be heated separately from the pool as it has a waterfall feature which runs water in the pool - if you wish to have the Jacuzzi heated, you will need to order pool heating.
  • The Weather. Like you, we have no control over the weather! We are unable to guarantee the water temperature with pool heating as this will depend on the prevailing weather conditions. If you have ordered pool heating but the weather is warm, you will pay for ordered pool heating as this will have been turned on in advance of your arrival and no refunds will be given in these circumstances.
  • Ambient Temperature. We do not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of our control, and is regarded as an act of nature (see below).
  • Warming up. If you order pool heating from your check-in date, we cannot turn pool heating on for you whilst your rental home is occupied by other guests. Pool heating will be turned on (at some time between 11 am up to 4pm check-in time) on your check-in day, prior to your arrival. Depending on the weather conditions the water can take some hours to reach optimum temperature.
  • Cleaning. The pool is cleaned and chemically balanced every week for your safety and comfort; however on rare occasions it may be necessary to apply extra chemical to the pool to maintain safe and correct chemical levels. Should this occur during your stay it will be necessary for you to be out of the pool for a period of 12-24 hours for safety reasons. Please note that the management company nor ourselves accept no liability for compensation for the loss of pool heating or lighting facilities other than as noted above.
  • Safety.
Party Size

The maximum capacity that our villa is licensed for is 10. Everyone occupying the property must be listed on the booking form, including small children. This is Florida state law and must be adhered to. The accommodations cannot be shared or sub-let and only the persons shown on the booking form are permitted to stay in the property. No pets are permitted. Persons under 21 years of age are not acceptable unless accompanied by parents or responsible adults. The property is fully licensed for short-term rentals in Florida. The owners reserve the right to refuse admittance if this condition is not met. Failure to comply will render the booking void and no compensation will be paid.

Smoking/Pets

For the safety and comfort of all our guests smoking is not permitted within the property. No pets are allowed.

Liability

The owners do not accept any liability for injury, death, damage or loss caused to persons or personal effects by any reason or any claim made as a result of this booking and the stay at our villa through the rental period. The client is responsible for obtaining insurance policies to cover all risks. This waiver is also applicable to people visiting the property as guests of the client.

The owners do not accept any liability for injury, death, damage or loss caused to persons or personal effects for any such claim by a third party as a consequence of actions by the client(s) and other people occupying the property during the rental period.

It should be noted that the villa has a swimming pool and spa and the owners and Management Company do not accept liability for injury or death, howsoever caused, as a result of using the pool or spa. Clients are specifically asked to supervise children at all times. Clients should exercise caution on wet surfaces.

Arrival and Departure

The villa will be available for occupancy from 5.00pm on the date of arrival and must be vacated by 10.00am (prompt) on the day of departure.

Insurance

It is a condition of the booking that all members of the Party are covered by travel insurance which carries adequate protection against delays and cancellations, and has adequate medical insurance for the USA, and for your luggage and personal belongings.

Force Majeure

The owner or the management company accept no responsibility whatsoever and no compensation or any other payment will be made if any cancellation or change to the terms of the booking becomes necessary due to war or threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, fire, flood, adverse weather conditions, building or construction in progress within the community, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, or any other events beyond our control.

Owners Access

The owners or their management company shall be allowed access at any reasonable time during your stay.

Law

This conduct is subject to and shall be construed in accordance with the laws of England and all parties hereby submit to the exclusive jurisdiction of the English Courts.

Terms & Conditions